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How to request a personalised video message from your 'STAR'? 

When will I get my video message?

  • Allow 12 working days for your message to be created.

Can I download the video message?

  • No.  Star Messages Australia will store and keep your video message for you.

  • Your videos can be streamed on the internet and viewed from any computer, smartphone or tablet device.

Can anyone else view my message?

  • Only the people you give your unique http: address and password to will be able to access your personal video message.

Frequently Asked Questions...

What if I can't view my video or the website?

  • To view our website and your video messages you will need to use Internet Exploer 9 or greater, Safari or Google Chrome.

  • If you are connected to the internet and having trouble streaming and viewing  your video, email us with your contact details and one of our support staff will assist you as soon as possible.

What if my 'STAR' does not say what I asked them to talk about in the message?

  • You will be asked to tell us what you would like your 'STAR' to say in your message.  The 'STAR' may deviate from the request and can choose not to talk about anything they think is inappropriate. However, if something important has been missed, we will ask the 'STAR' to create the message again at no cost to you.

Does my message cost include GST?

  • Yes, the full purchase price for the video message includes GST.

How long will the message be?

  • The minimum length of your message will be 40 seconds. However, your 'STAR' may choose to talk for longer than this.

 

 

If we have not answered your question below please contact us

It's Easy!

 

  • Choose your   'STAR'. 

  • Read  and agree to our  Terms and Conditions which can be found at the bottom of the website.

  • Tell us who the message is for and what type of message you would like (eg Birthday, retirement, Valentine's Day etc).

  • You can tell us what you would like your 'STAR' to talk about in your message.

  • Add your 'STAR' to your Shopping Cart ( you can order more than one star).

  • When you are ready to check out go to the cart and pay for your message via PayPal or credit card.

  • Allow 12 working days for your message to be created.

  • SMA will email and text you when your message is ready. 

  • To view our website and your video message you will need to use Internet Explorer 9 or greater, Safari or Google Chrome.

  • You will be able to stream and view your video message on your computer, smart phone or tablet device at any time.

  • Your video message will be stored and kept by Star Messages Australia. 

 

 

 

I can't fit everything I would like my 'STAR' to say in the message box?

  • After making payment for your message, select Contact Us on the website and inform us of all your message requirements.

How much does it cost?

  • The price to have the video message created will vary depending on the individual 'STARS'. The total cost is shown with each 'STAR'.

  • Please note, viewing your message is like viewing a Youtube video clip. Each time you stream to view your video message it will use a small amount of your internet data allowance which is provided to you by your individual service provider. The viewing and streaming costs for SMA's video messages are not included in the message price.  Any further charges to view your video message will depend on your agreement with your individual internet service provider. 

Are the 'Stars' always available?

  • No.  Our 'Stars' are very busy and at times will not be available.  To avoid disappointment order your message early.

  • If your selected 'Star' is busy and cannot create your message within 12 working days a full refund can be made or the option to select another 'STAR' up to the same value.

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